FAQ

What is Shop Hunter Valley?


Shop Hunter Valley is a curated retail space located within the Hunter Valley Visitor Information Centre. We showcase and sell a wide range of locally made goods including gourmet foods, handmade soaps, candles, jewellery, homewares, and more — all crafted by talented regional producers.

Do you have a physical shop?

We sure do! You’ll find us 7 days a week (Mon to Sat: 9am - 5pm, Sun: 9am - 4pm) at:
Hunter Valley Visitor Information Centre
455 Wine Country Drive, Pokolbin NSW 2320

Do you offer shipping?

Yes! We ship Australia-wide at flat rates based on your order's weight. You’ll receive tracking details once your order is on its way.

We do not offer Internation Shipping through our website at this time — but we may be able to accommodate international orders on a custom basis. Please email us at vicsales@cessnock.nsw.gov.au to enquire.

Can I pick up my order in-store?

Absolutely! Select Local Pickup at checkout. Orders are usually ready within 1–3 business days. We’ll email you when your order is ready for collection.

What is your return policy?

We accept returns within 14 days of receiving your item, provided it’s unused, in original condition and packaging. Some items, like perishable goods or personal care products, are non-returnable. For full details, view our Returns & Refunds Policy.

I’m a local maker. Can I become a stockist?

We’d love to hear from you! We work with local suppliers on a consignment basis. Visit our Become a Stockist page or email vicsales@cessnock.nsw.gov.au to learn more.